Account & data controls
Delete your account
You can permanently delete your ScreenSense account and the personal data associated with it from the app or by sending us a request.
Delete it in ScreenSense
- Sign in to ScreenSense.
- Open Settings or Profile, then open the data or account settings.
- Select Delete Account and complete the confirmation steps.
Deletion starts immediately after the final confirmation and cannot be undone.
Request deletion by email
If you cannot access the app, email us from the address associated with your ScreenSense account. Use the subject “Delete my ScreenSense account.” We may ask for limited information to verify that the account belongs to you.
What deletion covers
Account deletion removes or deidentifies your account and associated ScreenSense server data, including scans, child profiles, watchlists, tracking history, settings, and community contributions tied to your identity. Saved data that exists only on your device is removed by the app’s deletion flow or can be removed by deleting the app and its local data.
Shared family records may remain for other family members without your identity. We may retain limited transaction, security, fraud-prevention, backup, or legal records for as long as required or permitted by law. Deidentified or aggregated information that cannot reasonably be linked to you may also remain.
Cancel subscriptions separately
Deleting your ScreenSense account does not cancel an Apple App Store or Google Play subscription. Manage or cancel the subscription in the store where you purchased it.